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Once a Customer, Always a Customer (3rd edition): How to Deliver Customer Service that Creates Customers for Life

Once a Customer, Always a Customer (3rd edition): How to Deliver Customer Service that Creates Customers for Life
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Our Price:  €20.00(VAT Free)
Format:  

ISBNs:  186076164X Pb / 9781904887836 ePub
Year Published:  2001
Author:  Chris Daffy
Paperback:  20.00
ePub ebook:  13.53


 

ONCE A CUSTOMER, ALWAYS A CUSTOMER will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors.

In this revised third edition — which includes a new chapter on e-service — Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you “famous for service”!