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ISBNs: 9781846210655 ePub / 0129 PDFYear Published: 2011Author: Lynda ByronePub ebook: €7.07PDF ebook: €7.07
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Assertiveness is not what you are, but what you do. It’s about behaviours. It’s also about rights – not about always demanding your rights but being aware of them and getting what you’re entitled to without upsetting others – a difficult balance.