THE TRANSFORMATION ROADMAP is the 10th book from Paul Mooney, an organisational development consultant trained in industrial sociology, industrial relations and organisational and individual change. It is useful because this is an Irish-focused study. “For many years I have argued that Irish managers are overly reliant on organisational concepts and change models developed in other countries,” he writes.
Few Irish executives (or other workers) would like to wear the ‘GE is Me’ T-shirts he saw in General Electric in Ohio – the case studies peppered through the book demonstrate how to harness the humour (and cynicism) that is an integral part of the Irish culture.
The case studies are excellent – honest and revealing. When Irish Rail had improved its rolling stock and tracks, it set to its customer service, and research revealed some scathing attitudes: customer experience “a hotchpotch”, punctuality “we need to run on time-no excuses, signage “hard to know where we are”. Mooney shows the steps taken to approach the problem and seek a solution.
A supplier of ready-made meals was facing strong staff resistance to change. The problem turned out to be literacy – people were afraid of their weakness being revealed, afraid of being exposed. In this case, the steps taken were psychological, to help people find their way through the problem and come to terms with change.
A new CEO in Bord na Móna wanted to upskill his managers. Here, the ‘leadership for results’ broke out the skills needed into three groups and tackled them. Statoil needed to change from selling petrol to being a mini-supermarket. The EBS has a huge ‘strategy game’ painted on the floor of one room to teach staff the firm’s reasons for its strategic choices.
A fascinating book, and full of gems for every Irish manager.
Lucille Redmond, The Market
Essential reading for any manager who needs to get under the bonnet of organisational transformation. The author has the distinction of having successfully implemented complex change initiatives across a range of sectors.
Michael McDonnell, Managing Director Ireland, CIPD
A practical, no-nonsense guide which combines theory, case studies and models for future use. THE TRANSFORMATION ROADMAP is a brilliant study of how performance can be improved through the effective management of change.
Laura Burke, Director General, Environmental Protection Agency
Mooney continues to shine a penetrating light into practices which differentiate successful from unsuccessful organisations. This latest effort, based on real cases, provides an insightful exploration into how even the most thorny change problems can be successfully tackled.
Brendan McGinty, Director of IR & HR Services, IBEC
Paul has condensed his insights into a very readable and engaging piece of work which will be the reference book on change for a long time to come.
Richard Broderick, CEO, KAL Industries
Having been on the receiving end of this wisdom, I confirm that this stuff works in the real world. I’m a fan.
Fergus Clancy, Chief Executive, Mater Private Healthcare