CONTENTS
Abbreviations
Foreword
Preface
Learning Objectives
Key Concepts
1 Introduction
2 Defining the L&D Professional Role in Organisations
2.1 Expectations of Organisational Stakeholders about L&D
3 The Spectrum of L&D Roles in Organisations
3.1 L&D Provider
Case Study 1: What Does Research Tell Us about L&D Roles in Organisations?
3.2 Internal Consultant and Advisor
3.3 Boundary Spanner and Business Partner
3.4 Change Agent
3.5 Capacity and Capability-building
3.6 Facilitator of Transformational Learning
Critical Reflection 1
4 The Competencies of L&D Professionals
4.1 Business, Financial and Technical Competencies
4.2 Managerial Competencies
4.3 Cognitive Competencies
4.4 Relationship-building, Collaborative Working and Networking Competencies
4.5 L&D Competencies and Expertise
5 Developing the L&D Professional in Organisations
5.1 Defining Continuous Professional Development
5.2 Continuous Professional Development Strategies for L&D Practitioners
Critical Reflection 2
6 Professionalism, Ethics and the L&D Practitioner
6.1 The Nature of Professionalism
6.2 Ethics and L&D
Case Study 2: From a Manager of a Community Training Project to a Senior L&D Role: A Developmental Journey
6.3 The Principles-based Approach and Codes of Professional Practice
Best Available Evidence to Inform Practice
Conclusion
Summary
Review Questions
Strategic L&D in Action
Case Study 3: Aligning the L&D Role in Service Organisations
Further Reading
Bibliography
About the Authors
Other Titles in this Series
