The single biggest problem in communication is the illusion that it has taken place.
George Bernard Shaw
WHAT ARE YOU SAYING … ? is a book about communication: how we communicate, and how our words and actions affect other people.
Based on my own career and experience, It is a book of true stories, each one teaching a lasting communication lesson.
It delves into understanding what we say, what we meant to say, and why we did not say what we meant to say – even when we think we did.
Because – critically – whilst they may not always remember the words, people will remember how we made them feel.