CONTENTS
Abbreviations
Foreword
Preface
Learning Objectives
Key Concepts
1 Introduction
2 What Are Learning Needs and Learning Needs Analysis?
3 Approaches to L&D Learning Needs Analysis
3.1 The Analytical Approach
3.2 The Competency Approach
3.3 The Problem-solving Approach
3.4 The Strategic L&D Approach
Case Study 1: Identifying L&D at Nestlé
Critical Reflection 1
4 L&D Needs Analysis: Organisational, Job / Task and Individual Levels
4.1 Organisational L&D Needs Analysis
Critical Reflection 2
4.2 Job / Task Analysis
4.3 Individual / Person Level Analysis
Case Study 2: Learning Needs Analysis in Small Organisations: An Informal Approach
5 Why Identifying L&D Needs is Important
5.1 The Benefits of L&D Needs Analysis
5.2 Responding to L&D Triggers in Organisations
6 Who Should Be Involved in the L&D Needs Assessment Process?
7 L&D Needs Analysis Methods
7.1 L&D Needs Analysis Methods at the Organisational Level
7.2 L&D Needs Assessment Methods at the Job / Task Level
7.3 L&D Needs Analysis Methods at the Person Level
8 Analysing L&D Data and Determining L&D Priorities
9 Challenges Encountered when Conducting L&D Needs Analysis
9.1 Political Considerations
9.2 Poor L&D Processes and Expertise
9.3 Lack of Leadership and Employee Buy-in to the Needs Analysis process
9.4 Time, Cost and Confidentiality Issues
Best Available Evidence to Inform Practice
Conclusion
Summary
Review Questions
Strategic L&D in Action
Case Study 3: Identifying the Training Needs of Loco Pilots at Indian Rail
Further Reading
Bibliography
About the Authors
Other Titles in this Series