CONTENTS
Abbreviations
Foreword
Preface
Learning Objectives
Key Concepts
1 Introduction
2 L&D Methods: Formal and Informal Methods
2.1 What is a L&D Method?
2.2 The Spectrum of L&D Methods
2.3 L&D Methods and Business Strategy
Critical Reflection 1
2.4 What Does Formal Mean in the Context of Off-the-job and On-the-job Learning Methods?
Case Study 1: Du Pont’s STOP Safety Training Programme
2.5 Informal L&D Methods
3 How L&D Methods Differ
3.1 Learning Modality
3.2 Learning Environment
3.3 Location of Learning and Trainer
3.4 Trainer Presence
3.5 Interactions Between Learners and Trainers
3.6 Time Demands
3.7 Cost Issues
4 Advantages and Disadvantages of Formal Off-the-job L&D Methods
4.1 Didactic Formal Off-the-job L&D Methods
4.2 Experiential Formal Off-the-job L&D Methods
Case Study 2: Using Action-based Learning in Heineken to Develop Front-line Managers
Critical Reflection 2
Best Available Evidence to Inform Practice
Conclusion
Summary
Review Questions
Strategic L&D in Action
Case Study 3: Using Blended Learning Methods in Starbucks to Develop Front-line Employees
Further Reading
Bibliography
About the Authors
Other Titles in this Series