CONTENTS
Abbreviations
Foreword
Preface
Learning Objectives
Key Concepts
1 Introduction
2 Key Features of Structured On-the-job Training
2.1 Near-the-job Training
3 Different Types of Structured On-the-job L&D
3.1 Job Instruction Training
3.2 Development Discussions and Planning
Critical Reflection 1
Case Study 1: Flight Attendant Training at JetBlue
3.3 Job Performance Aids
3.4 Job Rotation and Transfers
3.5 Job Shadowing
3.6 Internships
3.7 Apprenticeships
3.8 Coaching
3.9 Mentoring
4 Using Informal L&D Methods in Organisations
4.1 Different Types of Informal On-the-job Learning Methods
5 Micro Learning in Organisations
Case Study 2: Informal Learning in Small Organisations
6 Blended Learning and the 70:20:10 Model
6.1 The Concept of Blended Learning
6.2 Advantages and Disadvantages of Blended Learning
6.3 The 70:20: 10 Model
Critical Reflection 2
7 When are Structured Off-the-job and On-the-job and Informal L&D Methods Appropriate?
7.1 Learning Objectives
7.2 Learner Characteristics
7.3 Trainer Characteristics
7.4 Organisational Context, Cost and Resource Issues
Best Available Evidence to Inform Practice
Conclusion
Summary
Review Questions
Strategic L&D in Action
Case Study 3: Training within Industry and Toyota
Further Reading
Bibliography
About the Authors
Other Titles in this Series