CONTENTS
Abbreviations
Foreword
Preface
Learning Objectives
Key Concepts
1 Introduction
2 Defining Social, Collaborative and Collective Learning Processes
2.1 How do Social, Collaborative and Collective Learning Differ?
Critical Reflection 1
3 Different Types of Social, Collaborative and Collective Learning
3.1 Learning in Networks
3.2 Collective Team Learning
3.3 Learning in Communities of Practice
3.4 The Learning Organisation and Organisational Learning
Critical Reflection 2
4 Social Media and the New Social Learning
4.1 The New Social Learning
4.2 Social Media and Social Learning
Case Study 1: Using Social Media for Training in Marks & Spencer
5 Collective Social Learning Processes and Tools
5.1 Learning Circles and Organisational Dialogue
5.2 Advocacy and Inquiry
5.3 Open Space Technology
5.4 World Café
5.5 Time out of Time
Case Study 2: Social Learning: The Sea Salt Learning Approach
6 Contextual Conditions Facilitating Social, Collaborative and Collective Learning
6.1 Learning Culture
6.2 Teamwork
6.3 Trust and Social Capital
6.4 Leadership, Champions and Communication
6.5 Resources
Best Available Evidence to Inform Practice
Conclusion
Summary
Review Questions
Strategic L&D in Action
Case Study 3: Citigroup’s Journey to a Culture of Continuous Learning
Further Reading
Bibliography
About the Authors
Other Titles in this Series